Zoho Desk

CompanyDNA’s integration with Zoho Desk takes your customer support capabilities to the next level by providing advanced tools to analyze and optimize your helpdesk operations. By authorizing CompanyDNA to connect with your Zoho Desk account, you gain powerful insights and tools that enable better management of customer tickets, contact data, and support operations.

Why Integrate Zoho Desk with CompanyDNA?

Integrating Zoho Desk with CompanyDNA provides users with a robust platform to streamline their support operations and derive actionable insights using AI-powered analytics. With access to key scopes such as Tickets, Contacts, Settings, and Search, CompanyDNA transforms your customer support data into a strategic asset. By organizing and analyzing helpdesk interactions, CompanyDNA allows you to optimize ticket resolution times, understand customer concerns more effectively, and deliver an exceptional support experience.

The integration’s advanced indexing and AI-driven tools ensure that all helpdesk data is organized, analyzed, and used efficiently, giving you a competitive edge in managing customer interactions and improving overall satisfaction.

Access and Permissions

Tickets Access: Provides access to support tickets in your Zoho Desk account. This allows CompanyDNA to analyze ticket trends, response times, and resolution efficiency, offering insights to enhance support team performance.

Contacts Access: Grants access to customer contact details stored in Zoho Desk. This data is used to provide personalized insights into customer interactions and support histories.

Settings Access: Allows access to specific Zoho Desk settings, enabling seamless integration and alignment of support workflows with CompanyDNA’s analytics platform.

Search Access: Provides access to Zoho Desk’s search functionality, enabling efficient data retrieval for analyzing and indexing helpdesk records.

Why Do We Need This Access?

The permissions requested are essential for enabling a comprehensive analysis of your customer support operations. By accessing tickets, contacts, settings, and search functionalities, CompanyDNA can deliver valuable insights such as:

• Tracking ticket resolution times and identifying bottlenecks.

• Analyzing customer queries to improve the efficiency of FAQs and support articles.

• Enhancing customer interactions by leveraging detailed contact histories.

• Optimizing workflows through actionable insights into your support settings and configurations.

These insights empower your team to make data-driven decisions, improve customer satisfaction, and refine support strategies for greater efficiency and effectiveness.

Your Control and Privacy

At CompanyDNA, we place the highest priority on your privacy and data security. You retain full control over your data and can manage or revoke permissions at any time through your Zoho Desk account settings. All data obtained from Zoho Desk is securely stored in your AWS S3 storage, ensuring that only you have direct access to your information.

CompanyDNA manages permissions using Zoho Desk’s OAuth authorization process, ensuring that your explicit consent is obtained before any data is accessed. We strictly adhere to Zoho Desk’s data protection policies and guidelines to maintain the privacy and integrity of your information.

Getting Started

To integrate your Zoho Desk account with CompanyDNA:

Log in to your CompanyDNA dashboard.

Navigate to the ‘Integrations’ section.

Select Zoho Desk and follow the prompts to authorize data read access using your Zoho Desk API key and app credentials.

Once authorized, CompanyDNA will securely analyze and organize your Zoho Desk data for actionable insights.

For any questions or assistance with integrating Zoho Desk, our support team is here to help. Reach out to us at hello@companydna.ai.

‍