Intercom

CompanyDNA's integration with Intercom facilitates seamless access to key functionalities for enhancing customer interactions and managing team communications. When you authorize CompanyDNA to connect with your Intercom account, it gains specific access to important scopes and features to improve your experience.

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Why Integrate Intercom with CompanyDNA?

Integrating the Intercom application with CompanyDNA offers users a powerful solution to optimize their customer communication and engagement by leveraging the read scopes for teammate details, notes, messages, companies data, and user and leads information. This integration enables CompanyDNA to access and analyze detailed data from Intercom, transforming it into actionable insights that streamline and enhance customer support workflows. Users can benefit from a unified view of their Intercom data, ensuring efficient management of customer interactions, lead tracking, and team collaboration. With CompanyDNA's AI-driven indexing, users can gain deeper insights into their communication patterns, customer behaviors, and team performance, facilitating better decision-making, improved customer engagement, and enhanced productivity. Ultimately, integrating Intercom with CompanyDNA ensures that users can maximize the potential of their Intercom data, leading to organized workflows, optimized customer support, and more effective customer relationship management.

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‍Access and Permissions‍

‍User and Leads Information:CompanyDNA can access user and lead information to provide personalized experiences and insights.
Companies Data:Access to companies' data allows for better organization and management of customer relationships.
Messages:Viewing messages helps analyze customer interactions and improve communication strategies.
Notes:Accessing notes aids in understanding customer preferences and tracking important details.
Teammate Details:Viewing details of teammates ensures efficient collaboration and coordination within your team.

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‍Why Do We Need This Access?

The permissions requested are crucial for CompanyDNA to deliver a comprehensive and integrated experience with Intercom. Access to these scopes enables personalized customer interactions, streamlined communication, and effective team management.

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‍Your Control and Privacy

Your privacy and control over your data are crucial. You have the authority to manage and revoke these permissions at any time through your Intercom account settings. Data obtained by companies from third-party applications is stored on their own AWS S3 storage. CompanyDNA AI has no direct connection with this data. At CompanyDNA, we prioritize the security and privacy of user data above all else. Permissions for accessing applications like Intercom are managed securely via OAuth, ensuring that user consent is explicitly obtained and respected. CompanyDNA AI acts as a framework between data and artificial intelligence models.CompanyDNA strictly adheres to Intercom' guidelines and data protection policies to ensure the security and privacy of your information.

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‍Getting Started‍

To integrate your Intercom account with CompanyDNA:
Log in to your CompanyDNA dashboard.
Navigate to the 'Integrations' section.
Select Intercom and follow the prompts to authorize access to the specified scopes.
Set permissions and preferences for data access as per your requirements.
When you disconnect, your sessions in both CompanyDNA Dashboard and Intercom will be terminated.

For any questions or assistance with the integration, contact our support team at hello@companydna.ai.