Front

CompanyDNA’s integration with Front empowers users to manage and analyze customer interactions, enabling more informed and impactful decisions. When you authorize CompanyDNA to connect with your Front account, specific access permissions are requested to deliver an enhanced analytical experience by accessing account details, conversations, messages, and team data.

You can download Front Integration User Guide, which will be used by users for Front integration in CompanyDNA.‍

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Why Integrate Front with CompanyDNA?

Integrating Front with CompanyDNA provides a comprehensive way to optimize your customer engagement strategies by leveraging the extensive scopes available—accounts, contacts, channels, teammates, teams, conversations, events, followers, inboxes, and messages. This integration transforms raw customer interaction data into actionable insights, helping users improve response efficiency, refine communication strategies, and track key engagement trends.

With CompanyDNA’s AI-driven indexing and analysis, conversations and engagement metrics are efficiently organized and examined, ensuring that users can focus on the insights that matter most. By connecting Front to CompanyDNA, you gain the tools needed to enhance customer interaction management and achieve meaningful business outcomes.

Access and Permissions

Accounts Access: Allows access to account-related data, enabling better organization and analysis of customer interactions.

Contacts Access: Provides access to contact details, helping in understanding customer relationships and optimizing communication strategies.

Channels Access: Grants access to channel data, facilitating efficient multi-channel communication analysis.

Teammates Access: Enables access to teammate information, supporting collaboration and performance tracking within your team.

Teams Access: Allows insights into team structures and performance, helping in workflow optimization.

Conversations Access: Provides access to conversation history and interactions, ensuring comprehensive tracking and analysis of customer engagements.

Events Access: Grants access to event-related data, enabling better tracking of key customer touchpoints.

Followers Access: Allows insights into user followers, helping businesses understand audience engagement.

Inboxes Access: Provides access to inbox structures and messages, ensuring a seamless overview of communication flows.

Messages Access: Enables access to messages, supporting advanced analysis of communication patterns and customer inquiries.

Why Do We Need This Access?

The requested permissions are essential to provide a complete view of your customer interactions and engagement performance. By accessing account data, conversations, messages, and team structures, CompanyDNA offers a deep analysis of your Front activity. This access allows the identification of high-performing communication strategies, the discovery of engagement trends, and the ability to track team collaboration dynamics over time. These insights help optimize response strategies, enhance customer engagement, and make data-driven decisions that improve overall customer experience.

Your Control and Privacy

Your privacy and data control are at the core of CompanyDNA’s services. You can manage or revoke permissions at any time through your Front account settings. Data obtained by CompanyDNA from Front is securely stored on your AWS S3 storage, ensuring that CompanyDNA does not retain direct access to your information.

Permissions for accessing Front are managed via OAuth, ensuring that explicit user consent is obtained and respected. CompanyDNA strictly adheres to Front’s data usage policies and guidelines, prioritizing the security and privacy of your information at all times.

Getting Started

To integrate your Front account with CompanyDNA:

1. Log in to your CompanyDNA dashboard.
2. Navigate to the ‘Integrations’ section.
3. Select Front and follow the prompts to authorize access.

Once disconnected, all sessions in both the CompanyDNA dashboard and Front will be securely terminated to maintain privacy and data integrity.

For any questions or further assistance, please reach out to our support team at hello@companydna.ai.